Canadian Leadership

John Bertone

John Bertone serves as the Executive Vice President of Growth Strategies for National Seating & Mobility.  In this role, he leads all growth initiatives for the United States and Canada, including strategy development for key business verticals such as Home Accessibility, Canadian Operations and Market Development.  John builds all acquisitive and organic growth initiatives for NSM, identifying key business partners for successful integration into NSM’s business model, while identifying opportunities for clinical growth in existing relationships.  He continually implements organizational development and change management methodologies that positively impact client service, revenue growth, and productivity.   

John is a veteran of this industry, with over 30 years of leadership experience in Complex Rehab Technology, Home Accessibility and Service.  He has served in executive leadership roles for Field Operations, Growth Programs, M&A activities, and board-related activities. He has a passion for client service, continually leading efforts to improve NSM’s service reputation.  John also serves as the culture champion of NSM,  leading communication and recognition programs that exemplify his commitment to clients, referral sources and employees. 

On a personal note, John is a graduate and avid fan of Ohio State University, has been married 31 years, and is a father to four grown children.  He enjoys cooking, lifting weights, gardening, and spending time with friends and family.

Rick Nori

Rick joined NSM Canada in January 2021 as Regional Area Director (RAD) for Canada, bringing over 33 years of Complex Rehab (CRT) and Home Health Care experience with companies in Canada and the US.  More recently as Vice President of Operations - Canada, he is responsible for creating opportunities that will drive the strategic advantage for the company while working collaboratively with Senior Leadership with organizational level P&L, and working with our RADs to initiate priorities at the branch level to achieve company goals (revenue, EBITDA, etc.).

Rick continues to be a strong believer developing our future leaders while creating a positive culture that will ultimately serve our clients better. He graduated from the Southern Alberta Institute of Technology in Calgary as an Industrial Engineering Technologist.

Ryan Zarb

Ryan joined National Seating & Mobility in 2019, focusing on the development of enrichment programs for 850+ Technicians and Customer Service Representatives at NSM locations in the U.S. Ryan led these departments in the development of employee career paths, documenting standard operating procedures, employee training and onboarding strategies, and developing management tools. Additionally, he led the launch of the Remote Service Support (RSS) department, a centralized service to immediately conduct repair evaluations for our clients. As of December 2021, Ryan transitioned to his current role leading Strategic Development for NSM’s Canadian businesses which encompasses Operational Excellence and Integrations.

Ryan is a certified Project Management Professional (PMP) with more than 13 years’ experience in leadership positions executing sustainable operational improvements for businesses in various industries such as healthcare, hospitality, logistics, manufacturing, and retail. He has a BA in Psychology from Western University (Ontario, Canada). Ryan currently resides in Mississauga, Ontario.

Dave Munroe

Dave joined NSM in 2020 to oversee finance and administrative functions and enable NSM’s rapid growth in Canada. Dave brings financial and business transformation leadership from past positions at the British Columbia Automobile Association (BCAA), where he was most recently Director, Finance. Dave is a Chartered Professional Accountant (CPA, CA), which he earned during his early career with PwC, working in both Vancouver, BC and Amsterdam, NL. Dave holds a Certificate in Advanced Leadership from the Sauder School of Business (UBC) and an Honours Business Administration Degree from the Richard Ivey School of Business (UWO), where he also studied at the Louvain School of Management (UCL) in Belgium.

Raïda Kour

Raïda s’est joint à NSM en février 2022 à titre de Directrice, Ressources humaines. Ce nouveau rôle au Canada, permettra de mettre en place une structure et des programmes harmonisés à travers le pays. Bachelière de HEC Montréal et professionnelle RH agréée, Raïda compte plus de 25 ans d’expérience en ressources humaines tant au niveau opérationnel que stratégique. Elle a travaillé dans le domaine manufacturier, des services et pharmaceutique.

En tant que membre de l’équipe de la haute direction de NSM-Canada, elle désire collaborer à la croissance de l’entreprise et assurer sa pérennité en passant par le développement des employés. Elle est très enthousiaste à l’idée de faire de NSM un employeur de choix au Canada.

Raïda joined NSM in February 2022 as Director, Human Resources. This new role for NSM in Canada will help put in place a harmonized structure and programs across the country. With a bachelor's degree from HEC Montréal and certified as an HR Professional, Raïda has more than 25 years of experience in human resources at both the operational and strategic levels. She has worked in manufacturing, service and pharmaceutical companies.

As a member of NSM's Canada senior leadership team, she wants to collaborate in the company’s growth and ensure its sustainability through employee development. She is very excited about shaping NSM as an employer of choice in Canada.

Gilles Boudreau

Gilles joined the NSM Canada team as the Regional Area Director for Eastern Canada in October of 2021. He has 20 years of experience in the complex rehab industry, including as a Rehab Specialist and Territory Manager.

Gilles comes from an Automotive background and spent the first half of his career managing Service and Fixed Operations for General Motors and Honda Dealerships. He is also a General Motors Trained Electrical and Driveability Technician and a Red Seal Licensed Automotive Technician.

Kelda Gavina

Kelda joined NSM in 2016 as the Branch Manager for our Vancouver location, with an extensive background in supporting operations for a distributed workforce, including with Weight Watchers Canada. There, she worked for 5 years as Territory Manager, 1 year as Acting District Manager and also in a Learning and Development role.

As the Regional Area Director (RAD) for Western Canada, Kelda is passionate about encouraging people to achieve their best potential and she aspires to build a culture that authentically reflects our Core Values of HEARTS (Honour, Excellence, Accountability, Respect, Teamwork and Service) as NSM continues to grow in Canada.

Christien Allan

Christien joined NSM as Director of Business Process Integrations and has been instrumental in growing our footprint in Ontario. He has been involved with complex rehab technology for 22 years and has extensive knowledge of all aspects of business processes within our industry. He has served in various roles including Regional Manager, Process Improvement Leader and most recently as the General Manager for an independent home medical equipment dealer.